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Smart Hotéis
THE OPERATING SYSTEM FOR HOSPITALITY

Technology that turns hotels and inns into Smart Hotels.

AI-powered automation connecting the entire guest journey: from the first visit to your website to the rebooking after checkout. More direct bookings, lower operating costs, delighted guests.

Proven technology in Brazil and the United States, across dozens of hotels.

Pier in Ilhabela
SMART AGENT · 24H
We do! Ocean View Suite, private balcony, $120/night. Shall I book it?
01Automate your operation·
02More direct bookings·
03Cut your costs·
04Delight your guests·
05Grow your profit·
THE GUEST JOURNEY

While your team takes care of hospitality, the platform takes care of the whole journey.

Six modules, one continuous flow: from the first click on your site to the invitation for the next stay.

01
The guest arrives through Smart SiteSMART SITE
UX designed for simple, clear navigation that leads straight to a completed booking, no friction and no unnecessary steps.
02
Questions? Smart Agent answers instantlySMART AGENT
Always ready to present available suites with up-to-date rates and help the guest decide, 24 hours a day.
03
Every conversation runs through Smart CRMSMART CRM
Artificial intelligence runs the conversation, but your team can take over at any moment, in one click.
04
Smart Journey confirms the bookingSMART JOURNEY
Automated email and WhatsApp messages keep the guest informed with every detail of the stay.
05
Check-in happens before arrivalSMART CHECK-IN
A link lets the guest fill everything in from home, with a photo of their ID and a facial-recognition selfie.
06
The door opens with Smart KeySMART KEY
Room number and code sent automatically, valid until checkout. Afterwards, the flow asks for a review and offers the next stay.
SMART AGENT · LIVE
Presenting the available suites
SMART AGENT

An agent with a face, a voice and your hotel's knowledge.

Always ready to present available suites with up-to-date rates and help the guest decide, 24 hours a day: on the website, on WhatsApp and on video.

Answers questions and presents available suites with rates, instantly
Guides the guest all the way to the direct booking, friction-free
Your team takes over the conversation whenever it wants, in one click
SEE IT WORKING FOR REAL

The conversation that closes the booking happens on WhatsApp.

No prototype: this is the experience your guests would have. The Smart Agent replies instantly, confirms the booking and guides check-in, all in the channel the guest already uses.

Ilhabela
tap here for contact info
TODAY
Hi! This is the Reserva Ilhabela virtual assistant. How can I help? 09:41
Do you have a suite with a balcony for the weekend? 09:41 ✓✓
We do! Ocean View Suite, private balcony, $120/night. Shall I book it? 09:42
Perfect, go ahead and book it. 09:42 ✓✓
Booking confirmed! I've sent your Smart Check-in link: a photo of your ID and a selfie, all from the comfort of home. 09:43
On arrival day you'll get your suite number and door code right here, no queue at the front desk. 09:43
+Type a message
🎤
SMART CRM · THE PLATFORM

From agent setup to real conversations, everything in a single dashboard.

Configure how your Smart Agent behaves, follow every conversation tagged by status and decide, message by message, when the AI answers and when your team steps in.

app.smarthoteis.com.br/crm
Smart CRM
Conversations
Smart Agent
Smart Journey
Check-in
Smart Key
Smart Agent active
Conversations
Booking: Garden SuiteQUOTE
We have availability! The Garden Suite…
Question: late check-inANSWERED
No problem, arrival can be…
Cancellation: Room 12HUMAN
Team took over the conversation
Booking: Garden Suite
AI replies
Do you have a suite with a private garden for two?
We have availability! The Garden Suite has a private deck and a bathtub, $135/night. Shall I send the booking link?
SMART AGENT
Yes, please send it!
Guided login and setup, no IT needed
Conversations organized by tags and status
One switch turns the AI on and off per conversation
FROM ARRIVAL TO REBOOKING

No queue at the front desk. No phone calls. No guest left behind.

SMART JOURNEY · SMART CHECK-IN
Photo ID
A clear photo of the front of the ID
Recognition selfie
Confirms it's really you

Check-in from the comfort of home

As soon as the booking is confirmed, Smart Journey starts the conversation by email and WhatsApp. A link leads to Smart Check-in, with ID and selfie before arrival.

SMART KEY
SUITE 204
4·4·1·2
VALID UNTIL 12PM

The door already knows who's arriving

Suite number and door code sent automatically at check-in time: electronic lock or keypad padlock, valid until checkout.

AFTER CHECKOUT
Thanks for the ★★★★★ rating! How about coming back soon?
COMEBACK10
10% off your next direct stay

Rebooking costs far less

After a well-rated stay, the messaging flow sends offers for a new booking, at the right moment and in the channel the guest already uses.

THE SIX MODULES

They work together or independently, at your own pace.

One platform, one integration, covering the entire guest journey. It plugs into your PMS without changing your day-to-day operation.

01
Smart Site
A website with UX built to drive direct bookings, friction-free.
02
Smart Agent
Answers questions and presents available suites with rates, instantly.
03
Smart CRM
AI runs the conversation; your team takes over whenever it wants.
04
Smart Journey
Email and WhatsApp messaging from first contact to rebooking.
05
Smart Check-in
Early check-in, with ID and selfie, from the comfort of home.
06
Smart Key
Room number and access code, ready at check-in time.
Guest experienceGuest experienceGuest experienceGuest experienceGuest experienceGuest experienceGuest experienceGuest experience
The real guest experience at a Smart Hotel. Reserva Ilhabela, a platform client.
TALK TO US

Get your questions answered and see the price of each module.

Tell us a bit about your hotel or inn. Our team will come back with a platform walkthrough and a tailored proposal.

A full platform walkthrough, on demand
Pricing per module: take only what makes sense
PMS integration without stopping your operation